While uploading your exams, you may encounter an upload or processing error message.
Here are some common errors and solutions:
- Unprocessable file: Crowdmark could not identify a QR code on the page. It may have been tampered with, cut off, or otherwise obscured. If the text beside the QR code is still readable, you can fix this manually by clicking the Fix button. See “Fixing errors” below.
- The exam image must be a JPG or PDF: Crowdmark currently supports JPG and PDF file formats. If your files are in an unsupported format, you will have to rescan the images or convert them into the proper format.
- The exam must have a density of 150 DPI or more: The quality of your scans is not high enough. The system is calibrated for 200 DPI, so scans with less or more than this setting may appear blurred.
- QR code must be in the right place: Errors can happen if pages are scanned without proper borders, ratios or formatting. Extra white space around the page will cause the QR code to be in a different location than where it can be read.
Click the All toggle button next to History limit the list to only show Errors.
Click the Fix button beside the error message. A modal window will appear.
Locate the UUID near the top of the image, beside the QR code. You may have to scroll sideways to find it. This is a combination of letters and numbers that uniquely identifies the assessment.
Click Select or type in the UUID and begin typing the UUID. Once you’ve located a match in the list, click on it to select it.
Click Save. Click outside of the modal window to return to the Uploads list.